Operations Lead - Uganda

Work for a startup that does good.

  • Field support
  • Manufacturing / Assembly
  • UI/UX
  • Based in Uganda

The Position

Roles and Responsibilities:

The Operations Lead is responsible for setting up, planning, and overseeing the operational aspects of the Company’s Operational Domains. The Operations Lead will work with company leadership to identify the delineation of the company’s operational and technical (R&D) activities, and will work to facilitate Signalytic Uganda staff in executing the operational aspects of their roles. This role will also act to ensure that the Quality Assurance processes in each Operational Domain are adhered to.

Operational Domains:

  1. Training of Users, and User Experience Feedback to S+ Technical team
  2. Field Support of S+ Product
  3. Assembly of S+ Products in Uganda

This position initially focuses on setting up and streamlining processes related to the operational domains it oversees. An initial focus will be on developing and executing the processes involved within the domain of Training and UI/UX feedback.  The role will  participate in the hiring of  leadership roles within each domain, and training the new hires with regards to the operational aspects of their domain.

Proposed activities and LOE for January - April 2023:

  • Primary focus (75% LOW): Development of Training activities and setting up communication process of user feedback to S+ Technical team. Includes participating in hiring of new Trainers, leading the development of training materials and facilitating training sessions. This implies that this role will be comfortable with travel in the first phase of work, and will focus on phasing out of intensive travel as new hires take on those responsibilities.   (75% LOE)
  • Secondary focus on setting up processes to manage and track the operational activities of Field Support and Assembly of S+ Product (25% LOE)

Following April 2023 or as directed by Management, the focus of the position will be on facilitating the operations of all three domains in equal measure or as directed by the Company’s Board.

Important Qualifications:

  • Strong experience in Team leadership and Project management (formal certification a plus)
  • Experience in rolling out digital health tools to health facilities
  • Stakeholder management
  • Strong experience in Training people on new digital health platforms (developing materials, training trainers, organizing training sessions)
  • Experience in QA: adhering to QA process, experience in CAPA management

Everyone on our team has a few things in common:

  • Passion to do impactful work that improves lives
  • Driven to be a good team player, and enjoy working with others
  • Open-minded critical thinker
  • Appetite to work on the nitty gritty while also keeping the big picture in mind.


  • Commensurate with experience

To Apply

If working with our team to further our mission excites you, we’d love to hear from you. If you feel you have ~70% of the qualifications we are looking for but are still interested, we’d still love to chat. We value both experience and willingness to learn.

Applications will be evaluated on a rolling basis. Applications will close on January 24, 2023. The  targeted start date is February 1, 2023, but we can be flexible for the right candidate.

Feel free to reach out to us on LinkedIn with any questions.

Use the APPLY NOW buttons at the top or bottom of this page.

Working at Signalytic

SIGNALYTIC is a Global Health Solutions technology company with core teams in Vancouver, Canada and Kampala, Uganda. We are committed to creating a diverse, productive, and friendly workplace for our employees that encourages everyone to be their true authentic selves. Join us and help build a disruptive company creating a more healthy, egalitarian, and sustainable future.

We are looking for our next key hires which will help us deliver the next generation of excellence in technology for Africa’s health systems, while also becoming the newest members of our closely knit team. We are committed to supporting our teammates in their professional and personal growth. Here are some things we love about working at SIGNALYTIC:

  • Competitive salaries, Stock Options, and Health Spending Account
  • Milestone-oriented work with flexible hours
  • Flexible vacation
  • Human-first culture prioritizing work/life balance
  • Opportunity to work fully remote, and a remote work fund  to create a successful home office
  • Opportunity to work on innovative technologies impacting lives and revolutionizing health systems today, and opportunities to work on various aspects of our product across our technology stack.

About Signalytic

SIGNALYTIC works to transform African health economies. SIGNALYTIC was born from its founders' lived experience in Subsaharan Africa, where they witnessed the loss of life and human capital due to shortages of drugs and quality care in rural and remote health facilities. Since 2018 SIGNALYTIC has worked to develop a novel technology stack which bridges the digital infrastructure gap, allowing health providers to provide better care to their patients by decreasing drug shortages and reliably accessing the digital tools they need. As a social enterprise we strive for lasting change with technology that can be locally supported and maintained. Actionable electronic health data supports health care providers in the delivery of quality care, reduces cost and saves lives.

Today health providers in 25 health facilities are using the SIGNALYTIC Platform to stream digital health data in their remote health facilities in northwest Uganda, allowing them to make better data-driven decisions. The SIGNALYTIC Platform is headed for national expansion in Uganda's 6000+ health facilities and beyond. Partners include Ministries of Health, United Nations Agencies, Medicines Distributors, and we are in active discussions to deploy the SIGNALYTIC Platform in countries outside Uganda.

Our Product

We create sustainable hardware and software to provide a modern distributed platform for electronic health management. Our product is a network of solar-powered edge servers that provide local connectivity. Software layers provide data storage and security, efficient communication between servers, and Internet access to data. Users interact primarily through Android applications, and the server network is managed through a web-based console.

Sustainability, quality and user experience are core to our design work. Within the team we aim to give each member the means to express themselves, and do their best possible work. Your work needs to fit with you and be something you can look forward to. We look for open-minded critical thinkers that enjoy engaging with others to create.

Additional Info

Signalytic is an equal opportunity organization committed to building and fostering a fair and inclusive community that values diversity and encourages respect for all. We welcome applicants across any race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Indigenous status, or any other legally-protected factors. We recognize the value of identifying and removing barriers for any applicants interested in applying to our company.